GENERAL TERMS AND CONDITIONS OF SALE, effective from 07/2026

PREAMBLE

This notice is provided for the website https://www.levelgroup.ch (the “Website”).

Seller details: Level Group Sagl, P.tta San Carlo, 2 – 6900 Lugano (Switzerland), Email: info@cosmeticlevel.ch (the “Seller”).

These General Terms and Conditions of Sale are governed by the Swiss Federal Act against Unfair Competition (UCA; SR 241) and the Ordinance on Price Indication (OPI; SR 942.211). Within the European Union, electronic commerce is regulated by the Consumer Rights Directive (Directive 2011/83/EU) and the E-Commerce Directive (Directive 2000/31/EC).

The provisions of the Swiss Code of Obligations (CO; SR 220), as applicable to traditional sales contracts, shall also apply.

Article 1 – Scope of Application

1.1 These General Terms and Conditions of Sale shall apply to all sales carried out by the Seller through the Website.

1.2 Sales are carried out in the following territories:

• Switzerland / Liechtenstein
• European Union

For customers residing within the European Union, the consumer protection provisions set forth under applicable EU legislation shall apply.

1.3 Any reference to days shall be understood as referring to business days, excluding Saturdays, Sundays and public holidays. Images and descriptions displayed on the Website are provided for illustrative purposes only. Colours may differ from actual colours due to the settings of the computer systems or devices used to view them.

1.4 These General Terms and Conditions of Sale may be amended at any time. Any amendments and/or new terms shall become effective upon publication on the Website. You are therefore advised to access the Website regularly and to review the most up-to-date version of these General Terms and Conditions of Sale before making any purchase.

1.5 The General Terms and Conditions of Sale applicable to your purchase shall be those in force on the date on which the purchase order is submitted.

1.6 You are required to read these General Terms and Conditions of Sale carefully, together with all other information provided by the Seller on the Website, including during the purchasing process.

1.7 Under no circumstances shall the Seller be held liable towards you or any third party for any indirect, incidental, special or consequential damages. Such damages include, by way of example, any loss of profit or any other indirect loss resulting from the use of, or inability to use, the Website.

The Seller does not warrant or represent:

(i) that the Website is free from viruses or software that may damage data;
(ii) that the information contained on the Website is accurate, complete and up to date.

Article 2 – Purchases on the Website

2.1 In order to make purchases on the Website, you must follow the purchasing procedure available on the Website and enter the information requested from time to time. The sales contract shall be deemed concluded when the order reaches the Seller’s server.

2.2 You undertake to inform the Seller immediately if you suspect or become aware of any unauthorised use or disclosure of any information entered by you on the Website.

2.3 In order to place orders through the Website, you must read and accept these General Terms and Conditions of Sale by selecting the relevant checkbox displayed during the purchasing process. Failure to accept these General Terms and Conditions of Sale shall make it impossible to complete purchases through the Website.

Article 3 – Prices

3.1 Prices displayed on the Website include VAT and are indicated:

• in CHF for Switzerland / Liechtenstein
• in EUR for the European Union

For orders destined for the European Union, VAT is applied in accordance with the OSS (One Stop Shop) scheme and is included in the price.

3.2 The Seller reserves the right to change the price of the Products at any time and without prior notice. However, the price charged to you shall be the price displayed on the Website at the time the order is placed, and no subsequent price changes, whether increases or decreases, shall be taken into account after the order has been submitted.

3.3 Shipping costs for the Products shall not be charged to you, unless otherwise specified.

3.4 The Seller shall dispatch the Products only after receiving confirmation of payment authorisation and/or confirmation that the Total Amount Due has been credited. Ownership of the Products shall pass to you upon shipment, meaning at the time the Product is delivered to the carrier. The risk of loss of or damage to the Products due to causes not attributable to the Seller shall instead pass to you when you, or a third party designated by you other than the carrier, take physical possession of the Products.

3.5 The purchase agreement shall be subject to automatic termination in the event of non-payment of the Total Amount Due. Unless otherwise agreed in writing between the parties, the order shall consequently be cancelled.

Article 4 – Payment Methods

4.1 This article describes the payment methods available on the Website. Users may in any event contact the Seller for further information.

4.2 Purchases on the Website may be made using payment cards.

The Seller accepts the following payment card networks:

• VISA
• MasterCard (Cirrus Maestro)
• American Express
• PostFinance
• Apple Pay
• Google Pay

The charge shall be made only after:

(i) the details of the payment card used have been verified; and
(ii) the issuer of the payment card used has authorised the transaction.

Users are informed that they may be required to complete the purchasing process by satisfying the authentication requirements imposed by the payment institution responsible for processing the online payment transaction.

Confidential payment card information (card number, cardholder name, expiry date and security code) is encrypted and transmitted directly to the payment processor without passing through the servers used by the Seller. Consequently, the Seller never has access to and does not store, including where you choose to save such data on the Website, the details of the payment card used for purchasing the Products.

Article 5 – Delivery of Products

5.1 Delivery of the Products is available in Switzerland, Liechtenstein and Europe. Users may contact the Seller at any time for further information regarding delivery of the Products, including whether delivery is available to countries other than those indicated on the Website.

5.2 The Seller’s delivery obligation shall be fulfilled by transferring to you the physical possession of, or otherwise control over, the Product.

5.3 Delivery time for the Products from the date of submission of the order: 5 business days.

5.4 The timeframe indicated in Article 5.3 is to be considered indicative and non-binding. The Seller shall not be liable for delays attributable to couriers or events of force majeure. It is your responsibility to verify the condition of the delivered Product. Without prejudice to the fact that the risk of loss of or damage to the Product due to causes not attributable to the Seller passes when you, or a third party designated by you other than the carrier, take physical possession of the Product, the Seller recommends that you verify: the number of Products received and that the packaging is intact, undamaged, not wet and has not otherwise been altered, including the sealing materials. In your own interest, you are invited to report any anomalies on the carrier’s delivery document and to accept the parcel subject to reservation. Should the packaging show evident signs of tampering or alteration, you are advised to notify the Seller promptly.

5.5 You acknowledge that collection of the Product constitutes a specific obligation on your part. Should you fail to collect the Product, the Seller reserves the right to terminate the purchase agreement and to seek compensation for any damages suffered as a result of such failure to collect the Product.

Article 6 – Right of Withdrawal

6.1 The right of withdrawal is the Consumer’s right to terminate the purchase agreement without being required to provide any reason. If you have made the purchase in your capacity as a Professional, the right of withdrawal shall not apply, unless otherwise agreed with the Seller.

6.2 The Website sells sealed goods which are not suitable for return for reasons of hygiene or health protection. If such goods are unsealed after delivery, you shall lose your right of withdrawal. Accordingly, the provisions relating to the right of withdrawal set out below shall not apply in such cases.

6.3 If you qualify as a Consumer (and provided that none of the exceptions set out in this Article apply), you have the right to withdraw from the purchase agreement relating to the Product without providing any reason and without incurring any costs other than those expressly provided for in this Article, within fourteen (14) calendar days (the “Withdrawal Period”).

The Withdrawal Period shall expire after 14 days from the date on which you acquire physical possession of the Product.

6.4 To exercise the right of withdrawal, you must inform the Seller of your decision to withdraw before the expiry of the Withdrawal Period.

For this purpose, you may contact the Seller using the contact details provided in the Preamble or, where available, by using the contact form on the Website, specifying: order number, purchase date, products to be returned.

The right of withdrawal shall be deemed validly exercised only following such notification.

Returns sent without prior notice may either: not be accepted or be returned to the sender at the customer’s expense.

6.5 The Products must be returned:

• intact;
• unused;
• complete with the original packaging, where applicable.

The customer shall be liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Return shipping costs shall be borne by the customer, except in cases of:

• products damaged upon delivery;
• products different from those ordered.

6.6 Where the right of withdrawal applies, the Seller shall reimburse the Total Amount Due, including delivery costs, where applicable, within fourteen (14) calendar days from the date on which the Seller is informed of the decision to withdraw from the agreement.

The reimbursement may be withheld until the Products have been received.

The reimbursement shall be made using the same means of payment used for the initial transaction.

Where the right of withdrawal applies, the Products must be returned to the address specified under “Seller Details” in the Preamble or to such other address as may be communicated by the Seller from time to time.

Article 7 – Legal Guarantee of Conformity

7.1 The legal guarantee covers exclusively defects in conformity that exist at the time of delivery.

The following are excluded from the guarantee:

• subjective results associated with the use of the cosmetic product;
• individual reactions or personal sensitivities;
• use that is not in accordance with the instructions provided.

7.2 The Seller shall not be liable for damages of any nature whatsoever arising from improper use of the Product and/or use that does not comply with the instructions provided by the manufacturer, nor for damages resulting from unforeseen circumstances or events of force majeure.

Article 8 – Applicable Law and Jurisdiction; Out-of-Court Dispute Resolution

8.1 Purchase agreements concluded through the Website shall be governed by these General Terms and Conditions of Sale and, with respect to any matter not expressly provided for herein, by Swiss law.

8.2 Consumers are reminded that, in the event of any dispute relating to the application, performance or interpretation of this document, jurisdiction shall lie with the courts of the place where the Consumer resides or has elected domicile.

In the case of Professional Users, any dispute relating to the application, performance or interpretation of this document shall fall under the exclusive jurisdiction of the Courts of Lugano.

Article 9 – Customer Service

9.1 Information requests, communications, assistance requests and complaints may be submitted by contacting the Seller using the contact details provided in the Preamble or, where available, through the contact form on the Website.

9.2 The Seller shall respond within an indicative period of two (2) business days.

Article 10 – Miscellaneous

10.1 This document constitutes the entire agreement governing the relationship between you and the Seller.

Any rights and obligations provided for under the applicable law in force from time to time shall remain unaffected.